Custom Print, Embroidery & More...

Standard production time is 1-2 weeks. Shipping is an additional 2-6 business days depending on the state to which an order ships. Most orders are shipped FedEx Ground, but expedited shipping is available for an additional cost at the customer's request. Shipping charges on custom orders depend on current FedEx rates which are based on the weight of the package and the distance it ships.

We take the privacy of our customers seriously. This privacy policy governs the data-handling for Earth Sun Moon Trading Company and its wholly-owned subsidiaries, Printworks, Alumni Originals and Ink Pixi, and applies to all web sites: www.esmprintworks.com, www.earthsunmoon.com, www.inkpixi.com.

Our offices are located at 111 N Center St in Grove City, PA 16127 USA, and you can reach us at (724) 458-1687 extension 439 with questions or concerns about your personal information.

Our Policy
Our web sites do not collect personally-identifiable information from individuals unless they provide it to us voluntarily and knowingly. So, if you just want to browse and learn about our unique shirts and hats, we invite you to do so. As a casual, unregistered visitor to our site, we'll recognize your home server (e.g., that your web access is through AOL.com), but not your e-mail address or any other personal information.

Of course, since we must ship our shirts and hats to you, if you want to order our products it will be necessary for you to provide personally-identifiable information. This will include your name, address, phone number and credit card information. Any information you provide is entered into a secure system and is maintained there.

We do not knowingly collect personal data from children and will, if requested to do so by a parent or guardian, suppress a child's personal data in our database.

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction, and accidental loss. All our employees and data processors who have access to, and are associated with the confidentiality of our visitors' personal data, have undergone background checks, and are obliged to respect the confidentiality of our visitors' personal data.

Our Customer List
When you buy our products, we add your information to our Customer List. We may use this list to follow up with you about an order, and may from time to time send you mail to let you know about new products or services we think you would like. This information may also be shared with other marketers to bring you offers of interest.

If you prefer not to receive mailings from these companies or from us, please advise us by using the mail address, e-mail, or phone number provided above. Please include your name and address, and we will place you on our Do Not Mail list.

E-mail Information
If you reorder or track your order online, you will be required to supply us with your e-mail address. This is not optional, because we use this to provide you with an order confirmation and with your tracking information. 

You may, however, also choose to receive periodic e-mails from us; we may inform you of new products or web-only promotions. If you do provide us with your e-mail address you can rest assured that we do not provide your e-mail address to anyone else.

Access to personal data 
Our customers have voluntarily provided all the information that we have on file, while placing their orders. This includes name, address, phone number and e-mail address if provided.

If you have concerns about the content of the personal information we have on file for you, please call us at (724) 458-1687 extension 439. We will confirm the information that you provided to ensure our records are accurate. 

We reserve the right to refuse to confirm personal data, but will give a reason for our refusal.

To Order:
You may order by contacting us in one of the following ways:

Phone: 888.458.1687 x439

Fax: 724.605.2984

Email: esmcustom@earthsunmoon.com

*Please note: If paying by credit card, please call to securely transmit card information. For security purposes, we ask that you please DO NOT email credit card information for any reason.

Mail: Earth Sun Moon Printworks, 111 North Center Street, Grove City, PA 16127

Minimum Order: All custom orders require a 12 piece minimum per design (Okay to assort styles and sizes).

Terms: All orders Check, Money order, Visa, MasterCard, American Express or Discover unless credit approved.

Customers wishing to establish credit terms must complete our credit application in its entirety.

Click here to open a printable credit application. If you have problems printing this form, click here to get the MS Word version. The credit application must be faxed to 724-605-2983 or mailed to Earth Sun Moon Printworks, Attn: Accounts Receivable, 111 N Center St, Grove City, PA 16127. You may also request a credit application by calling us at 888-458-1687 x439, faxing us at 724-605-2984 (please be sure to include your fax number), or e-mailing us at esmcustom@earthsunmoon.com.

Please allow up to two weeks for credit application processing.

An interest charge of 1-1/2% monthly will be incurred by accounts over 30 days. Chargebacks are not accepted. A fee of $30 will be charged for each check or money order that is returned for insufficient funds or any other reason.

For a copy of our federal Form W-9, Request for Taxpayer Identification Number (TIN) and Certification, click here.

If you wish to cancel or make any revisions to an order after you have approved it, please contact us via phone, fax or email within 24 hours of placing your order.

We will need your sales order number or your name and address to access your order. Please note that your order may begin processing immediately after you place it, and it may not be possible to change items on an existing order.

Here at Earth Sun Moon Printworks, we strive for 100% satisfaction in terms of providing superior products and high quality services. We do, however, have our own limitations and can only offer a refund or replacement for flawed or defective orders reported within 10 business days from the day you receive it. We are not able to accept returns or exchanges where sizing is concerned as we cannot re-sell or re-use the item. Returned merchandise is considered a loss in terms of production and cost in customizing the item(s). However, because we are always aiming to please our customers, if there are any mistakes on our behalf, we will issue a refund or replacement in an appropriate amount of time. 

Earth Sun Moon Printworks will issue a refund or replacement only under the following conditions:

• The item is damaged or defective
• The printing/embroidery is of poor quality
• We shipped/printed the wrong item(s)
• The design is notably different from your approved electronic proof

If the fault lies with Earth Sun Moon Printworks, you will either receive a replacement for the defective merchandise or a refund for the total amount of the unsatisfactory items less the shipping cost.

Occasionally, customers will be required to return the item(s) to us at our discretion before we can issue a refund or replacement. In these instances, we will assume responsibility for the return shipping costs. If we find that a refund or replacement is unwarranted, the customer will be responsible for the shipping costs to receive the items back.